1. Physical Products (Albums & Prints)
We partner with the finest printing labs to ensure your heirloom albums and framed prints are of the highest quality. Because these products are custom-made and personalized specifically for you, we do not accept returns or offer refunds for physical products due to change of mind.
However, if your physical product arrives damaged, defective, or with a manufacturing error, please follow these steps:
- Contact us within 7 days of receiving the product.
- Provide clear photographic evidence of the damage or defect via email to contact@filmlabs.co.in.
- Once approved, we will arrange for a reprint and replacement of the defective item at absolutely no additional cost to you.
2. Digital Deliverables
Our digital deliverables, including high-resolution photographs, raw footage, and cinematic videos, are intangible and irrevocably transferred once a download link or digital access is provided.
Therefore, we do not offer returns, refunds, or exchanges on any digital products or services once they have been delivered. We encourage you to thoroughly review our portfolio before booking to ensure our artistic style aligns with your vision.
3. Revisions and Edits
We want you to be absolutely thrilled with your final deliverables. Our standard packages include a specific number of revision rounds for cinematic videos and album designs (as outlined in your contract). If you require changes beyond the included revisions, additional editing fees will apply at our standard hourly rate. Revisions do not constitute grounds for a return or refund.
4. USB Drives and Hard Drives
If your deliverables are provided on a physical USB drive or external hard drive and the device is corrupted or fails to read within 30 days of delivery, we will replace the device and its contents free of charge. You may be required to ship the defective drive back to our studio.
